How can we help?
Find quick answers about ordering, design, printing, production, shipping, and support. Our team is always here if you need more.
Orders & Payments
Choose your product, customize your order, select your artwork option, and check out. Need help? Contact us anytime via chat, email, or WhatsApp.
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Yes. For bulk quantities or custom requests, contact us before placing your order so we can review the details and provide a quote.
Since all items are custom printed and made to order, we don't accept returns or exchanges. However, if your order arrives misprinted, damaged, or defective, we'll arrange a free reprint once the issue is verified.
Contact us as soon as possible. We'll do our best to help, but changes or cancellations can't be guaranteed once production has started.
Design & Artwork
Yes! We offer design services for all our products. Contact us to discuss your needs.
Yes. Artwork adjustments are available on most products and can be selected on the product page — our team will make minor edits to ensure your file is print-ready.
Yes! Upload directly on the product page or send it via email.
Generally PDF or JPEG for print-ready files, and vector or editable files for artwork adjustments. Specific requirements are listed on each product page.
Yes — for Full Artwork Design or Artwork Adjustment orders. For print-ready files, a proof is available on request or if our team determines one is necessary.
Production & Turnaround
Production times vary by product and are listed on each product page.
Print-ready orders placed before 11 AM EST start the same day. Orders placed after start the next business day. Artwork adjustment orders start after proof approval.
Yes! The estimated time listed on each product page includes both production and shipping.
Yes, on select items. Contact us for details.
We work with trusted professional printing partners to ensure top-quality, durable, and vibrant results.
Shipping & Delivery
We currently ship within the United States.
Most orders ship via FedEx or UPS. Methods may vary based on product, destination, or delivery requirements.
We offer free shipping on most products within the 48 contiguous states. Other costs are calculated at checkout.
Yes, tracking information is provided once your order ships.
Contact us within 7 days of delivery with your order number, photos, and a brief description. Once verified, we'll arrange a free reprint.
Printing & Products
We use commercial-grade printing methods selected for each product and material. Specific details are listed on each product page.
Yes, many products can be customized in size. Check each product page for available options.
Colors may vary slightly between screens and printed materials. We do our best for accurate reproduction, but exact matching can't be guaranteed.
Support & Contact
Via live chat (fastest), email at info@tbdezign.com, or WhatsApp at +1 (954) 799-6464.
We're an online print shop based in Boca Raton, South Florida, serving customers across the United States.
We respond as quickly as possible, usually within 24–48 hours. Chat support is available 24/7.
Still have questions? Our team is available 24/7 via chat.